FAQ

 

How much is donated to animal charities?

We dedicate 10% net profit of every sale directly to various animal charities. The money goes towards treatment, shelter, and care for both dogs and cats. We regularly post about our donations on our facebook page and via email.

What is your return policy?

If you wish to return or exchange your item, please contact us within 14 days of receiving the product. All items must be unworn and in its original state. We are not liable for return costs. Please email support@helpforpaws.co.uk.

My product has arrived damaged, what should I do?

Please contact us within 7 days of receiving your damaged product. To speed up the process, please also include an image of your damaged product. Please email support@helpforpaws.co.uk.

Will you have new products added?

Of course! We are always looking to expand our product line. If you would like to be notified when we have new products, please subscribe to our newsletter using the signup box at the very bottom of the website.

How much is delivery?

UK Delivery is completely FREE . Rest of the world is FREE!

How long will it take to receive my order?

UK customers can expect to receive their order within 2-5 working days. International customers can take up 4-12 working days.

The following items usually take 10-14 days to arrive

- Nine Cats TShirt / Sweater

- Time spend with dogs T-Shirt/Sweater

- Rainbow bridge custom necklace

- Cooling Mats / Bandanas

- Dog collars

- Tropical Chew

What payment methods do you accept?

We accept Credit/Debit card, and also Paypal.

Where are you based?

We are based in London, United Kingdom.